How do I schedule or reschedule?
Contact Customer Care for long-distance moves; for local moves, use our online scheduler or call us. Advance notice helps secure preferred dates.

How far in advance do I need to schedule pickup or delivery?
Please book in advance. Local services can be scheduled online; long-distance windows are arranged through Customer Care.

When should I make my reservation?
Reserve as early as possible. We can hold your date even if some details are still being finalized.

How much time in advance should I reserve my move?
Aim for about one month ahead to lock specific dates and arrival windows.

How far in advance should I schedule during busy season?
Plan 3–4 weeks ahead in peak months (April–September), and 1–2 weeks ahead off‑peak.

What are the best days of the week to move?
Weekdays—especially Tuesday or Wednesday—often offer better availability and lighter traffic.

How can I reach you to book?
Call our support team at +1 (888) 711-4778. A coordinator will guide you through dates, services, and next steps.

What is included in your prices?
Standard pricing includes a professional crew, equipment, furniture protection, basic disassembly/reassembly, fuel (in most areas), and standard valuation.

How do you charge for local vs. long‑distance moves?
Local moves are billed by time and crew size. Long‑distance pricing reflects distance and shipment weight, plus requested services.

Do you charge extra for stairs or elevators?
Local jobs typically include standard access. Long‑distance shipments may incur accessorial charges for unusual obstacles or extended carries.

What forms of payment do you accept?
Visa, MasterCard, Discover, cash, and cashier’s checks are accepted. A 3% surcharge may apply on long‑distance credit card payments.

Do I pay before or after unloading?
Full payment is due prior to delivery and unloading in accordance with industry regulations.

Should I tip the movers? How much?
Tips are optional but appreciated. Many customers choose 15–20% based on service quality.

If I cancel, do I get a refund?
Refunds depend on timing per the cancellation policy. Call support for assistance.

Do you help with packing?
Yes. We wrap and protect furniture and offer full or partial packing with quality materials.

Do you disassemble and reassemble furniture?
Yes. Basic disassembly/reassembly is included unless specialized services are required.

Will movers place items where I need them?
Yes. Crews place furniture and labeled boxes in the rooms you specify.

Do you handle antiques and artwork?
Yes. We offer specialized handling and can arrange custom crating for delicate or high‑value pieces.

What is a commercial/office move?
A tailored solution for businesses and facilities, including scheduling, packing, and logistics suited to operational needs.

Do you offer mobile storage units?
Yes. We provide eco‑friendly wooden vaults that can be staged and stored securely.

How will my items be stored?
Goods are placed in labeled wooden vaults or dedicated spaces according to size and type.

Do you provide commercial storage?
Yes. We offer warehouse storage with inventory control for business needs.

Can you store oversized items?
Yes. Oversized furniture and equipment can be stored safely in our climate‑controlled facility.

Is your storage secure?
Absolutely. Our facilities use multi‑layer security and have protected client goods for years.

Do you provide wardrobe boxes?
Yes. Wardrobe boxes are free for local moves; long‑distance customers can purchase them.

Can I order packing supplies from you?
Yes. Call us with your list. Delivery fees and timing depend on distance from our warehouse.

Are my belongings insured in storage and transit?
Standard valuation is included; optional Full Value Protection is available. A representative can review your options.

What time will movers arrive?
You’ll receive a confirmation call about 48 hours prior with your arrival window.

When will my container or truck arrive?
You’ll get an estimated time window via email or your account the evening before service.

What is a delivery window?
It’s the date range based on shipment size and distance during which delivery will occur.

How many movers will be on my team?
Teams range from 2 to 8 movers, sized to your inventory and access conditions.

How big are the trucks?
Local and long‑distance moves typically use 26‑foot trucks; long‑haul deliveries may use 18‑wheeler trailers.

Do I need to be home during the move?
Yes, or appoint a trusted adult representative with written authorization.

What’s the latest time the movers work?
Crews work until the job is complete, subject to building rules or quiet‑hour restrictions.

Will bad weather affect my move?
Severe weather can impact timing. Our teams are trained for most conditions and will keep you updated.

Are your movers background checked?
Yes. Team members complete background checks and a minimum of 30 hours of training.

How much experience do you have?
We bring more than 10 years of moving expertise.

Are you a broker or do you hire subcontractors?
No. We operate with our own trucks and employees.

Are crews regular employees?
Yes. Our crews are trained professionals who work exclusively for Speedy Sparks Moving.

Is Speedy Sparks Moving liable for damage to my items?
Liability depends on the protection you select—standard valuation or optional Full Value Protection.

Who do I contact after the move with questions?
Reach out to Customer Service using the contact details in your move documents.